Refund policy
14-Day Return Policy
We offer a 14-day return policy, which means you can request a return within 14 days of receiving your item.
Eligibility for Returns
- Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging.
- Custom-made items cannot be returned unless damaged during shipping.
- Sale items are eligible for returns, but gift cards are not.
- Return Shipping: Customers are responsible for return shipping costs, which are non-refundable.
How to Start a Return
- Contact us at info@woofnwood.com to request a return.
- If approved, we will provide instructions and the return address:
1306 Caryl Dr, Bedford, OH 44146 - Items sent back without prior approval will not be accepted.
For damaged items, proof of damage (e.g., photos) can be submitted to receive a replacement without returning the original item.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective or damaged.
- You received the wrong item.
We’ll resolve the issue promptly by providing a replacement or a refund.
Non-Returnable Items
- Custom items designed specifically for you.
- Gift cards.
We do not sell perishable goods, beauty products, or hazardous materials, so they are not applicable.
Exchanges
To exchange an item, return the original item (following the process above) and place a new order for the desired item.
Refunds
- Once we receive and inspect your return, we will notify you of the approval status.
- If approved, a refund will be issued to your original payment method within 10 business days.
- If more than 15 business days have passed since approval and you haven’t received your refund, contact us at info@woofnwood.com.